Guy Mitchell
Would highly recommend. Shaun was really thorough, listened to what we wanted, did a great job and followed up afterwards to check everything was ok
Boiler Servicing & Repairs in Norfolk
Annual servicing and honest, properly-diagnosed repairs across Norwich
Servicing & Repairs
SRM Mechanical services and repairs boilers and heating systems across Norwich and Norfolk. An annual service keeps your boiler safe, efficient and within warranty, and our repair work is diagnosed properly before any parts are fitted. We give honest advice on whether a repair or replacement makes more sense, and we can provide Landlord Gas Safety Certificates for rental properties.
A yearly service is the cheapest way to keep a boiler safe, efficient and reliable, and to keep the manufacturer warranty valid. SRM Mechanical services boilers and heating systems throughout Norwich and the wider Norfolk area, checking the safety-critical parts, cleaning where needed and testing that everything runs as it should.
When something goes wrong, we find the actual fault before we quote for parts. Two decades on the tools means we usually spot the cause quickly, whether it is a failed component, low pressure, an airlock or a controls issue, and we explain what we have found in plain terms.
We will always give you honest advice on whether a repair or a replacement is the better value in the long run, rather than throwing parts at an ageing boiler. For landlords, we provide the annual Gas Safety Certificate needed to meet your legal obligations on rental properties.
From a no-heating callout to routine maintenance on a full system, you deal with Shaun directly, and the work is carried out to the standards you would expect from an experienced gas engineer.
SERVICE FROM Guide price
Annual service Free quote
Repairs Diagnosed first
RESPONSE Prompt callouts
Landlord certs Available
Coverage Norwich & Norfolk
Our Work
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Liz Peck
Shaun was easy to contact and was extremely efficient communicating with me. He emailed me or rang me when he said he would, turned up on time, and fitted the boiler professionally with no issues what so ever. Everything was left clean and tidy and with a competitive price I couldn’t fault his service. I would recommend Shaun 100%.
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Aaron Hunter
Shaun recently serviced our boiler, it was a straight forward process with a quick turnaround.I would recommend to others and will use again whenever we need it!
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Ivy & Chris Lau-Levis
Quick response to message and arranged convenient time to undertake repair of leaking valve. Explained what repairs were needed and then completed the work. Impressed with overall service and communication and would throughly recommend.
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Cally Carter
What a wonderful company SRM Mechanical is , I cannot recommend them highly enough, Shaun went above & beyond for us, our toilet was up & running again in no time (This was on Boxing Day).Very efficient, hardworking, with great communication.Will definitely use them again for all our plumbing & heating needs.
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Jasmine Catherine
We used Shaun to do a service of our boiler, remove a radiator and cap off our gas hob - all was done to a very high standard.Brilliant, friendly service!
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Matthew Eves
SAVED MY KITCHEN!Kitchen leak under floor boards found and fixed within an hour. Clean and tidy with no future leaks since. All fitted a new shower on the same morning for me.
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James Cudden
Highly recommended. Shaun was efficient when servicing my boiler, and has been able to offer sound advice when I had an issue with my radiators. Will be using again.
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David Summers
I used Shaun for the first time several weeks ago to detect a leak at my property. He was thorough and methodical in his work and kept me informed throughout. The leak was detected outside in a courtyard. Shaun excavated and completed the repair quickly and effectively. Great service and at an appropriate and reasonable price. I will recommend Shaun to friends and family accordingly.
Frequently Asked Questions
Servicing & Repairs Questions
What areas do you cover?
We cover Norwich, Great Yarmouth, Lowestoft, King's Lynn and the wider Norfolk area. If you are not sure whether you are within our patch, just call 07745 036715 and we will let you know. We are available seven days a week.
Who will actually do the work?
Shaun will. SRM Mechanical is owner-led, so when you book us it is Shaun Maxey who turns up and carries out the work, not a subcontractor. You get the same experienced engineer from the first phone call to the final handover.
How much experience do you have?
Shaun has over 20 years of hands-on experience across plumbing, heating and gas work, on both domestic and commercial systems. That depth of experience means problems get understood and fixed properly rather than guessed at.
Are you a gas engineer?
Yes. All gas work is carried out by a Gas Safe registered engineer, in line with the legal safety standards required for any gas appliance. If you would like to see credentials before we start, just ask.
Do you offer free quotes?
Yes. We provide free, no-obligation quotes for installations and larger jobs. Call us on 07745 036715 or send an enquiry through the website and we will come back to you with a clear, honest price.
What are your working hours?
We are available seven days a week, typically from early morning through to the evening. For anything urgent, get in touch and we will do our best to help as quickly as we can.
How much does a new boiler cost?
A supply-and-fit boiler installation typically ranges from £1,500 to £5,000. The exact price depends on the boiler you choose, the size and layout of your system, and any additional work such as a system flush or pipework changes. We give you a clear, fixed quote after surveying your home.
How long does a boiler installation take?
A straightforward boiler swap is usually completed in one to two days. A more involved system upgrade or a move to a different type of boiler can take a little longer. We will give you a realistic timeline as part of your quote.
Do you remove the old boiler?
Yes. Removing and safely disposing of your old boiler is included as part of the installation. We handle everything, so you do not need to arrange anything separately.
Do new boilers come with a warranty?
Yes. The boilers we install come with manufacturer-backed warranties, and we register the warranty on your behalf. We will explain the exact cover for your chosen boiler before you commit.
Which boiler brands do you install?
We install all the major brands and will recommend the right unit for your home, your hot water demand and your budget, rather than simply fitting the most expensive option. We are happy to talk through the pros and cons of each.
How often should I service my boiler?
We recommend servicing your boiler once a year. An annual service keeps it running safely and efficiently, helps prevent breakdowns, and is usually required to keep the manufacturer warranty valid.
My boiler has stopped working, can you help?
Yes. Get in touch on 07745 036715 and we will arrange to come and look. We find the actual fault before quoting for any parts, and we carry common spares to fix many issues on the first visit.
Should I repair or replace my boiler?
It depends on the age of the boiler, the fault and the cost of the repair. We will give you honest advice on which option is better value in the long run, rather than throwing parts at a boiler that is near the end of its life.
Do you provide Landlord Gas Safety Certificates?
Yes. We provide the annual Gas Safety Certificate that landlords are legally required to hold for rental properties, and we can carry out the service at the same visit.
Is underfloor heating worth it?
For the right project, yes. Underfloor heating gives warm, even heat with no cold spots and no radiators taking up wall space, and it runs at a lower temperature that suits modern boilers and heat pumps. It is especially good for extensions, renovations and new builds.
Can you retrofit underfloor heating?
Often, yes, particularly as part of a renovation or extension where the floor is coming up anyway. We will assess the floor build-up and let you know honestly whether underfloor heating is the right choice for your project.
Do you test the system before the floor goes down?
Always. Every loop is pressure-tested and left under pressure before any screed or floor covering goes down, so we can be certain there are no leaks once everything is covered over.
Can I control different rooms separately?
Yes. We connect each zone back to a manifold with its own controls, so different areas of the home can be set to different temperatures for comfort and efficiency.
Do you take on commercial work?
Yes. SRM Mechanical carries out commercial heating work across Norfolk, including plant room installations, commercial boiler servicing and repairs, and heating maintenance for larger premises. Shaun has years of experience on commercial systems.
Can you work around our opening hours?
Wherever possible, yes. We know downtime costs a business money, so we plan work around your operating hours and keep disruption to a minimum.
Do you respond to commercial breakdowns?
Yes. When a commercial system fails the clock is running, so we respond promptly and focus on getting you back up and running with the minimum of fuss. Call 07745 036715 for anything urgent.
Do you document the work for compliance?
Yes. Commercial work is documented clearly for your records and compliance, so you always have the paperwork you need for the systems on your site.